Reference

How We Handle Your Account and Rights

Your account on rp66a operates under a clear set of terms that cover how we collect data, process transactions via DANA, OVO, and GoPay, and handle access requests. Availability depends on local law and is accessible only where local regulations permit.

Account TermsData PolicyDANA, OVO, GoPay TransactionsEligible Regions OnlyContact Rights
rp66a How We Handle Your Account and Rights
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Account and Data Requests Submit a data access or deletion request directly through your account settings page. Our team reviews each request and responds within the timeframe set by applicable rules.
Live Chat Support Use the live chat channel to flag a policy concern or report an account issue. Available around the clock for account holders in eligible regions.
Email for Formal Queries For formal legal correspondence — including wallet dispute documentation for DANA, OVO, or GoPay transactions — write to our support email listed in your account portal.
DATA AND ACCOUNT SECURITY

How We Protect Your Account Data

SSL Encryption on All Sessions

Every session on rp66a — mobile or desktop — runs over SSL. Your wallet credentials for DANA, OVO, and GoPay are never stored in plain text on our servers.

Data Retention Policy

We keep your transaction records for the minimum period required under the rules that apply to your region. After that window closes, records are removed from active databases.

Account Access Controls

Login to your account uses a one-time password sent to your registered contact. If an OTP request you did not initiate appears, contact support immediately to freeze access.

Right to Request Changes

You can request a correction or deletion of your account data at any time. Requests are handled through the account settings portal or by contacting support directly.

Common Questions About Our Legal Terms

These answers cover the questions we see most often about account rights, data handling, and how policy applies to your wallet and transactions.

Yes. Submit a data access request through your account settings. We will compile the relevant records — including wallet transaction history from DANA, OVO, or GoPay — and deliver them to your registered contact.

Send a closure and deletion request via the support email listed in your account portal. We will confirm the request and complete the process within the applicable retention window for your region.

We share wallet data only to the extent required to process a transaction — for example, routing a GoPay deposit through the payment rail. We do not sell or transfer account data for marketing purposes.

Inactive account data is held for the minimum period required by applicable rules, then removed from active systems. You can request early deletion by contacting support before that period ends.

Access depends on local law and is available only where local regulations permit. If you are in an eligible region such as Yogyakarta and experience unexpected access issues, contact support to resolve it.

Contact support immediately via live chat or email. Provide your account ID and the transaction reference. We will investigate and, where relevant, coordinate with the payment rail on your behalf.